**Privacy Policy for LuxePaws Co.**

 

**Effective Date:** 12/09/2024

 

At LuxePaws Co. ("we," "our," or "us"), we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and services, including booking pet sitting, dog walking, and other pet care services ("Services"). By using our website and services, you agree to the terms of this policy.

 

1. **Information We Collect**

We collect both personal and non-personal information to provide and improve our services.

 

**Personal Information:**

- **Booking Information:** When you book services, we collect details such as your name, contact information (phone number, email address), address, pet information (type, breed, health needs, etc.), and payment details.

- **Communication Information:** If you contact us, we may collect information related to your inquiry or feedback.

 

**Non-Personal Information:**

- **Usage Data:** We collect data on how you interact with our website (e.g., pages visited, time spent, device type, and browser details) through cookies and other tracking technologies.

- **Cookies:** We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember preferences and improve website performance.

 

2. **How We Use Your Information**

We use the information we collect for various purposes, including:

 

- **Providing Services:** To schedule and manage pet care bookings, dog walking, and other related services.

- **Communication:** To respond to your inquiries, send updates, confirmations, and promotional materials (if you opt-in).

- **Payments:** To process payments for services you book.

- **Customer Support:** To offer assistance in case of issues or inquiries about services.

- **Improvement:** To analyze and improve our website, services, and customer experience.

- **Legal Compliance:** To comply with applicable laws and regulations.

 

3. **How We Share Your Information**

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following cases:

 

- **Service Providers:** We may share your information with trusted third-party service providers who assist with booking, payment processing, and website maintenance.

- **Legal Requirements:** We may disclose your information when required by law, or if we believe such action is necessary to comply with legal obligations or protect the rights, property, and safety of LuxePaws Co, our users, or others.

- **Business Transfers:** In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

 

4. **Data Security**

We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage system is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

 

5. **Your Rights and Choices**

As a user, you have the right to:

 

- **Access:** Request access to the personal information we hold about you.

- **Correction:** Request corrections to any inaccurate or incomplete information.

- **Deletion:** Request the deletion of your personal data, subject to applicable law.

- **Opt-Out:** You can opt-out of receiving promotional emails at any time by clicking the "unsubscribe" link in any marketing email we send. You may also contact us directly to request removal from our email list.

- **Cookies:** You can manage cookies through your browser settings. Please note that disabling cookies may affect your experience on our website.

 

6. **Retention of Data**

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

 

7. **Third-Party Websites**

Our website may contain links to third-party websites. These websites are governed by their own privacy policies. We are not responsible for the privacy practices of these third-party sites, and we encourage you to review their privacy policies before providing any personal information.

 

8. **Minor’s Privacy**

Our services are not intended for Minors (individuals under the age of 18). We do not knowingly collect personal information from Minors. If we learn that we have collected personal information from an individual under the age of 18, we will take steps to delete that information.

 

9. **Changes to This Privacy Policy**

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update the policy, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically.

 

10. **Contact Us**

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

 

- Email: info@luxepawsco.com

- Phone: 925-430-9650

 

Thank you for trusting LuxePaws Co. with your pet care needs!